Refund due to overpayment
If you have made an overpayment towards your tuition fees, or have withdrawn from a subject(s) before the Census date, you may be eligible for a refund of any tuition fees already paid for that semester.
The refund process will differ depending on the type of student you are:
Refund or remission due to special circumstances
You can apply for a refund of upfront tuition fees, a remission of HECS-HELP debt, or a re-credit of FEE-HELP balance if:
- you were unable to continue studying and withdrew from a subject(s) AFTER the census date had passed, OR
- you were unable to successfully complete the requirements of a subject(s); AND
- you were affected by special circumstances.
You may submit a single application to apply for no academic and no financial penalty.
However, if you are applying for refund or remission in the current teaching period you MUST withdraw from the subject(s) BEFORE submitting the application form.
An e-Request should be submitted to withdraw from any subject(s) after the census date has passed. If you are still enrolled in the subject(s), your application will not be assessed.
Applications will not be approved where no special circumstances exist. A lack of knowledge or understanding of administrative requirements or deadlines is not considered to be special circumstances beyond a person’s control.
If special circumstances do not apply to you, but you still believe you have a genuine case where your ability to continue studying was affected by circumstances beyond your control, you may apply for no academic penalty ONLY. Submit your request together with a personal statement outlining your situation via e-Request. You will still be required to supply independent documentation to support your claims.
Note: The Student Services and Amenities Fee (SSAF) is non refundable for students who withdraw after the census date, and any SA-HELP debt incurred will not be remitted, regardless of circumstances.
If you have been affected by special circumstances and wish to apply, refer to Application process for 'Remission of HELP debt / refund of upfront payment and No academic penalty'.
