Grievances relating to non-academic matters

In reference to the Higher Education Support Act (HESA) 2003 section 19-45(1)(a) if you seek to enrol in a course of study and have a grievance or a complaint relating to non-academic matters you will need to follow the following procedure.

In first instance, you should make an enquiry with UTS Student Centres staff:

• in person,
• by phone,
• by email or,
• by post.

Full contact details are provided at: http://www.uts.edu.au/students/centres.html

All written complaints should detail:

• that a complaint is being made, and
• the situation that is being complained about.

Enquiries will be acknowledged promptly. Written enquiries will be responded to as quickly as possible.

If you are not satisfied with the information provided, you should then write to the:

Director
Student Administration Unit
PO Box 123
BROADWAY NSW 2007